Follow these 8 steps for successful digital transformation projects.
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4 out of 5 customers now prefer to manage their finances digitally. This ongoing shift means Financial Services organizations must embrace digital change.
Financial Services organizations control how they interact with their customers, not the environment they operate in. That environment is increasingly volatile, uncertain, complex and ambiguous (VUCA). Winning organizations will be operationally agile, flexible and open.
New EA allows organizations to reposition, resolve, and recreate customer experience by creating a DTO (digital twin of the organization).